Return & Refund Policy

At CIVJET, we strive to ensure customer satisfaction.

Returns
Customers may request a return within 14 days of receiving the product. Items must be unused and in original condition.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3–5 business days.

Exchanges
We only replace items if they are defective or damaged.

Non-returnable Items
Certain items may not be eligible for return due to hygiene or usage conditions.

Shipping Costs
Customers are responsible for return shipping costs unless the product is defective.

Contact
For return requests, please contact us at 2383233398@qq.com.